We’ve put together a list of our most commonly asked questions for you to have a browse and get some insight into our standards and work.
Do You only Cover Patios or do you cover other areas of Landscaping?
Although we specialise in Patios, we cover all areas of Landscaping, especially Full Garden Make-overs, including;
• Patios
• Block Paving
• Sleeper-work
• Fresh Turf
• Artificial Lawn
• & Fencing
Do you only use Indian Sandstone?
No, we will use other materials for our patios, it’s just in our opinion, Sandstone is the best Paving Slab for 90% of projects. It comes in various sizes, patterns, colours and finishes. This, mixed with its versatility, durability and stability, means we can create any look – contemporary or traditional Patio areas.
Do you offer Quotations or Estimates?
We offer Quotations. Our quotes are never an estimate. You will have a home visit with Nathan and he will measure up, have a chat with you and get everything he needs to give you a full quotation which will never change unless you wish to amend a feature.
How long does it take to Book an Appointment and receive a Quotation?
Getting you booked in for an appointment is as simple as requesting one and we can usually get you booked in within a week. You will then receive your quotation within 48 hours of your appointment.
How long will my Patio Last?
Your patio will last a lifetime with a little TLC. We are that confident in our work that we give a Guarantee with all of our Patios.
Do you suggest Sealing and Maintenance?
Sealing your patio is an optional extra. The earliest this can be done is 4 weeks after the Paving is laid, to allow it to breathe and settle. Then it is down to personal preference if you would like it re-done every year or two. It protects against weed, moss and mould and you can choose a natural or wet-look.
Will there be much noise or mess during the installation of my Patio?
We are extremely considerate during your project and noise will be kept to a minimum. Your garden will be kept as tidy as possible thoughout your project and we will leave it spotlessly clean.
Will you lay a sub-base under my Patio?
Yes we always lay a 100mm thick, Type 1 Scalpins sub-base under our Patios. We also compact it tightly using a compacor plate.
Do you have a large Team?
We find it most efficient to work in a team of 2 or 3. Nathan will always be present on your project to answer any questions you may have and Carlene is on hand in the office if you need anything outside of his working hours.
How long are you booked up for?
This can vary throughout the year, but we do try to keep our lead time down by taking on a limited amount of projects. This way Nathan can give your project his full devotion and ensure our high standards are reached. 2-8 weeks is a good average.
Do you use a Resin-based Grouting?
Yes, we always use a product called ‘Easy-Joint’. Its the best product on the market and lasts for years to come. It also comes in a variety of colours so it suits and enhances all Patio choices.
What are your Working Hours?
In order to get the most out of the working day but still be considerate to you and your neighbours, we aim to start at 8am and are generally finished before 4pm.
Carlene works from an office at home and will be available at most times to take calls and emails before, during and after your project is completed.
Do you Dispose of Waste Material Legally?
Yes, most definitely. We pay our Local Council to be a Registered Waste Carrier. We hold the relevant Licence and are covered by Insurance.
Do you have Liability Insurance?
Yes, most definitely. We have up to £1,000,000 Public Liability Cover so you can be sure your project is safe at all times.
Get in touch with Prime Patios
Got a question? Or would like to book your home visit?
Just get in touch, we’re always happy to help customers across Southampton and beyond.
Request a call back
Simply fill in the form below and we’ll call you back to discuss your future project.
